This contractual document governs the purchase and provision of services through the cyclegearuk.com website owned by cyclegearuk.com (hereinafter referred to as “Provider”). Acceptance of this document implies that the user:
- Is familiarized with and understands the contents of this document.
- Has the right to purchase the specified goods or services. Recommends that the user be of legal age (18 years of age or older).
- Undertakes all obligations set forth in this document.
The above conditions are valid for an unlimited period of time and apply to all contracts concluded through the website cyclegearuk.com. The provider reserves the right to modify these terms and conditions unilaterally, which will not affect the goods or promotions purchased up to the time of such modifications, except in the case of errors.
Supplier information
cyclegearuk.com is located at the legal address:
- Grainger St, Newcastle upon Tyne NE1 5QQ(Grainger Market).
- [email protected]
Conclusion of contract
This contractual document establishes the terms and conditions of sale between the supplier and the user, provided that the latter agrees to the terms and conditions set out at the time of placing the order.
The contract of sale implies the delivery of a specific product or service at a price that will be published on the website.
General information
The terms and conditions presented on this page apply exclusively to orders placed through cyclegearuk.com.
The currency used for settlement is euros.
The stated price of the goods includes value added tax (VAT) or other applicable taxes. The price is presented in euros (€).
The prices for each product listed on the website are automatically applied at the end of the purchase process and include all related costs such as taxes, transportation and additional services. The customer should be aware that the price of some products may change in real time and any such information will be communicated in advance.
After each payment, a confirmation email will be sent to the user registered with the supplier. The purchase invoice will be available to view or download in the customer's cyclegearuk.com account the day after the transaction is finalized. No invoice or delivery note will be attached to the product package.
Stock availability is subject to final confirmation by the supplier andInitially will be indicated next to each item.
The customer can check the status of their order at any time via their account.
It is quite easy to place an order at cyclegearuk.com by following a few simple steps:
Buying process
Select a product
Please browse our site using the different categories and filters. When you find a product you are interested in, add it to your shopping cart.
You will then have the option to proceed to your shopping cart or continue shopping. When you are finished selecting products, proceed to the shopping cart.
Shopping Cart
At this stage you can add or remove items from your cart, apply discount codes and save items for future purchases.
Delivery address and confirmation
If you are already registered as a customer, simply log in using the link provided. Otherwise, if you are a new customer, you will need to fill in all the required fields.
You will then be able to choose your shipping and payment method, and apply a discount code if you have not already done so.
Please read and accept the general terms and conditions and privacy policy.
At the last step, confirm your purchase by clicking the “Submit Order” button.
Once this process is complete, you will receive a unique order number and an email with your purchase information to the address you provided.
If you find an error in your order, please contact our support team at the phone numbers or email address provided.
If the bank rejects your credit card order, it will be automatically canceled and you will need to re-order using a different payment method or card.
If you have any questions, feel free to email us.
Shipping/delivery
Your order will be delivered according to the method you have chosen:
- Purchased items will not be shipped until the user has made full payment and received confirmation of this from the supplier. Until then, the purchase is considered as incomplete. This rule does not apply to cases in which the user has chosen to pay by cash on delivery. In such situations, the contract will be considered concluded at the moment when the supplier sends an e-mail confirming the order.
- The supplier notifies the customer of the possibility that the selected product is out of stock. In such a case, the supplier must request the product from an authorized dealer, which may delay delivery to the customer for up to 15 days after receipt of payment by the supplier. However, the supplier will notify the user of this in advance.
- There may also be situations where the product is in stock but the quantity is insufficient due to high demand. In such cases, delivery will be made in the order in which orders are received. Customers who have not received their orders will be informed of this and the expected delivery time. Information will be provided by phone or email.
Delivery of the goods shall be deemed to have been completed from the time indicated on the delivery note.
Right of return
Case 1: Return due to incorrect or incomplete data
If delivery of the order proves impossible due to insufficient or incorrect address information, the costs associated with the return will be deducted from the amount to be refunded for the returned goods.
Case 2: Right to cancel
Once an order is confirmed, it cannot be modified or canceled. However, in some cases, changes or cancellations can be made through customer service while the goods have not yet been processed (i.e. while they have not left our logistics centers).
If the customer wishes to cancel an order that has already been processed, i.e. the goods have already been shipped, he will need to cover the transportation costs incurred due to the cancellation.
Case 3: Right to cancel
All goods purchased on cyclegearuk.com may be returned and are refundable, provided you notify us of your intention to return the goods within 14 calendar days of receipt. You must also be aware of the following requirements:
Conditions for exercising the right to cancel:
- For the return it is recommended to use the original carton in which the goods were received, in order to ensure their safe protection. In the absence of such packaging, the customer is obliged to return the goods in a suitable protective box to ensure that they arrive at our warehouse in proper condition.
- Returned goods must be in unused condition and in the same condition in which they were delivered, i.e. with all original packaging, operating instructions and accessories.
- The amount paid for the item(s) will be refunded. Please note that cash on delivery returns are not accepted under any circumstances.
- We do not process returns on items purchased on sale.
- For food items, no refunds will be made if they have been opened.
- Sealed goods that are non-returnable for health or hygiene reasons and have been opened after delivery will not be returned.
- Masks cannot be returned for health and/or hygiene reasons.
- Accessories that are in addition to the main products are not returnable.
- Upon receipt of a cancellation request, we will issue a refund of the amount paid for the returned goods. Refunds must be applied for no later than 14 calendar days from the date of receipt of the goods. Refunds will be made using the same form of payment used by the customer or, if this is not possible, by bank transfer. The cost of returning the goods is the responsibility of the consumer and/or user.
- A copy of the invoice must be enclosed in the shipping box in which the returned goods were packed.
Steps:
- Contact us by e-mail and provide all necessary details about the goods.
- Prepare the parcel for return in accordance with the section “Terms and conditions of the right of withdrawal”.
What we will do at cyclegearuk.com:
Upon receipt of the goods, we will review the goods and notify you of your right to a refund of the amount paid for the goods purchased.
A refund of the amount paid for the returned goods will be made to the consumer.
We will endeavor to make the refund as soon as possible, but no later than 14 days from the date we received notice of the intention to cancel the purchase. The refund will be made by the same method used for payment, i.e. if the purchase was made by credit card, the refund will be transferred to the same card; if the purchase was made by bank transfer or cash on delivery, the refund will be made via bank transfer. The customer is obliged to provide all the necessary data to process the refund. The customer assumes all costs and risks associated with the return of the goods as stated above.
All sizes and formats of the goods presented on our website are subject to change due to presentation updates or minor adjustments in descriptions. Please note that there may be some time lag between the arrival of new merchandise and updated information on the site. Due to the fact that the link remains unchanged, we do not issue refunds in such cases.
Case 4: The right to return faulty or damaged goods
If on receipt of the goods you find that they are not in accordance with the terms of the contract, are defective or were damaged during delivery, you may file a claim within 7 days of receipt by following these steps.
Please follow these guidelines:
- Take a photograph of the goods so that we can assess any damage or defects incurred during transportation.
- Document in photos the packing material on both sides as well as the shipping label. Note the overall condition of the order upon arrival. This information is necessary to file a claim with the shipping service.
- Contact us and send all product information to our email address.
Once wereceive your notification, we will contact you to let you know how to proceed.
Here's how we act at cyclegearuk.com when we receive a returned item:
Upon receipt of the item, we will inspect it carefully and will contact you within a reasonable time to notify you whether a refund or exchange will be made. We will offer you a refund or, in some cases, an exchange as soon as possible but no later than within 14 days of sending you a confirmation letter.
If a refund is required and the item is out of stock, we will guarantee a full refund of the money paid for the item, including the cost of shipping and returning the item to cyclegearuk.com.
Partial returns and/or canceling your order may result in a partial refund of the amount paid for it. In the event of a partial refund, shipping charges will not be refunded. Funds will be refunded either to the account of the same owner who placed the order, or in the form of discount points that you can use on future purchases.
Payment methods and payment terms
To make a payment at cyclegearuk.com, simply follow all the steps outlined in the checkout process. To make your shopping experience more convenient, we offer several payment options:
- Credit/Debit card
- Bank transfer
- Paypal.
Debit or Credit Card
There are no fees associated with this payment method.
Payment is instant and your order will be processed as soon as possible.
cyclegearuk.com has a secure payment gateway that protects against fraudulent use of credit and debit cards. All data collected during payment is securely encrypted and synchronized with the bank.
- The security of data transmission is ensured by SSL certificate.
- We strictly comply with PCI DSS standards when processing transactions and conduct regular penetration tests.
- We utilize 3D Secure transactions and other security systems to prevent and combat fraud.
Bank transfer
cyclegearuk.com provides the option to pay for your order by bank transfer.
The transfer details will be provided during the checkout process.
Please note that when making a transfer, you must include your order number as a reference so that we can process your payment quickly. Payment will be recorded within one to three business days. Your order will not be shipped until we receive confirmation of successful payment processing.
If payment confirmation is not received within 7 calendar days, your order will be automatically canceled.
However, once we receive payment confirmation from the bank, we may be able to expedite the process.
No commission will be charged when using this payment method.
Paypal
Paypal is an online payment method that is linked to your bank cards. It allows you to shop online without having to constantly enter your financial details.
When you purchase from cyclegearuk.com, this payment method does not involve any additional fees.
Warranty and guarantees
All products shown are original products accompanied by a factory warranty card and are usually free of defects. Products are covered by a 2-year manufacturer's warranty (for non-food items), which begins upon delivery. In situations where the use of the warranty is justified, the product may be repaired, replaced, discounted or returned in accordance with the statutory conditions. The warranty becomes invalid if the warranty data or the proof of purchase document is changed, altered or replaced. Please note that the warranty does not cover defects resulting from careless handling, impact, misuse or unauthorized tampering, or wear and tear of materials during normal use.
Applicable law and jurisdiction
These terms and conditions shall be governed by and construed in accordance with the laws of cyclegearuk.com. Provider and user agree to submit all disputes arising out of the provision of products or services under these terms and conditions to the courts and tribunals at the user's location. In addition, the parties may resort to arbitration procedures provided for by the legislation on arbitration and consumer protection, as well as use out-of-court dispute resolution procedures established by codes of conduct or other self-regulatory norms.