User information
cyclegearuk.com assumes responsibility for the processing of users' personal data and informs that the said information will be processed in full compliance with the applicable personal data protection regulations provided for in Regulation (EU) 2016/679 of April 27, 2016 (RGPD) and Organic Law 3/2018 of December 5, which concerns the protection of natural persons and the safeguarding of digital rights (LOPDGDDD). In this regard, the following information on processing is provided:
Purposes of processing:
- Processing requests for information or any other request received from the user through the contact forms available on the website.
- Managing the user's registration to enable the use of this information in the purchase of the products offered.
- Subscribing to our newsletters to receive up-to-date information about news and special offers on our website.
- Moderation, registration and analysis of customer feedback and opinions.
- Providing information and registration for coaching and training seminars and courses.
Legitimization: We draw your attention to the fact that legitimization plays an important role in the processing of your personal data for several reasons:
- The legal basis for the processing of your personal data is based on the relationship with you that may arise from the fulfillment of agreements and/or commercial interactions, as well as your explicit consent provided by us for additional processing, for example through the contact form on the website. In addition, any other types of processing involve the necessary collection of your personal data, which requires the explicit consent of the data subject.
- Please note that the information requested when registering on our website is strictly necessary to establish and maintain a relationship with you. Without providing this data, we will not be able to continue this relationship. It is important to note that this primary purpose does not require consent to process data that is not directly related to it.
Data Retention Criteria: Data will be retained for as long as there remains a mutual interest in achieving the purpose of processing them. Once the need for them has ended, they will be deleted with all necessary security measures ensuring both pseudonymization and complete destruction of the data.
Data transfer: In some cases, in order to provide the services you request, we require access to information obtained from third parties. These include logistics, transportation and delivery services, as well as companies providing other types of services, such as information technology (storage and processing of information, etc.).
These third parties only have access to personal data that is necessary for the performance of these services. They are committed to treating your personal data confidentially and are not authorized to use it otherwise than in accordance with our instructions.
The data of interested parties will not be transferred to third parties, unless such transfer is legally required.
User rights:
- The user has the right to withdraw consent at any time. The rights to object to the processing of personal data and to the portability of such data are also provided for. The data subject has the right to receive all personal data that he or she has provided, if the processing is based on consent or is necessary for the performance of a contract and is carried out using automated means.
- Right of access: The data subject has the possibility, upon request and free of charge, to obtain information about his or her personal data under processing, its source and the manner in which it is processed. If the request is received electronically and the data subject does not indicate otherwise, the information will be provided in a commonly used electronic format. The right to obtain a copy shall not adversely affect the rights and freedoms of other persons.
- Right to rectification and erasure: the data controller shall respect the data subject's right to have the information rectified or erased within ten days. Personal data whose processing does not comply with legal requirements will be rectified or deleted as necessary. The data subject has the right to obtain the rectification of inaccurate or incomplete personal data concerning him or her without undue delay. The data subject also has the right to request the supplementation of incomplete personal data, including the possibility of submitting a supplementary application.
- Right to restriction of processing: the data subject has the right to request the controller to restrict the processing of his or her data. If the processing is restricted, the personal data may be used exclusively for storage purposes with the data subject's consent, for the establishment, exercise or defense of legal claims, for the protection of third party rights or on grounds of public interest. The data subject who has been granted the restriction of processing shall be notified by the controller before the restriction is terminated.
- Right to object: Each data subject shall be given the opportunity to object at any time to processing of his or her personal data on grounds relating to a particular situation, where such processing is based on these provisions (public interest and legitimate interest), including profiling. If the objection is lodged, the cyclegearuk.com shall no longer process the personal data unless it can demonstrate compelling legitimate grounds for the continued processing which override the interests, rights and freedoms of the data subject, or for the establishment, exercise or defense of legal claims.
Contact details for exercising your rights:
- Mailing address: Grainger St, Newcastle upon Tyne NE1 5QQ(Grainger Market)
- E-mail address: [email protected].
Sending communications or information:
It is our policy to send only those communications by telematic means (such as e-mail, instant messaging, and the like) that we believe may be of interest to our users and stakeholders, or that they have expressed a desire to receive.
If you prefer not to receive such communications, you may exercise the right to unsubscribe in accordance with the provisions of Title III, Article 22 of Law 34/2002 on Information Society Services and Electronic Commerce.
Forms:
Contact:
- Purpose of processing: To provide responses to various requests related to our services.
- Legitimization: The data is processed on the basis of the consent obtained through the appropriate field.
- Data retention criteria: The information will be retained for the duration necessary to achieve the purpose of processing and once the data is no longer needed, it will be destroyed using appropriate security measures to ensure pseudonymization.
- Recipients: No data will be transferred to third parties.
Registration:
- Purpose of processing: We collect this data in order to enable you to make purchases and to manage the commercial relationship effectively, to process your requests and/or orders and to keep records of the costs associated with them. In addition, the data may be used for promotional and commercial activities.
- Data Retention Criteria: Data will be stored for as long as a contractual relationship with you exists, whether in relation to the goods purchased or services available, or in connection with the fulfillment of legal obligations.
- Legitimization: Data processing is based on your consent obtained through the appropriate acceptance field. In the case of a purchase, legitimization is based on the performance of the contract.
- Recipient: Your basic data will be transmitted to the transport company to organize the delivery of your order. They have access to this data exclusively for the purposes described above. Your data will not be passed on to other third parties for processing, except where required by law.
Newsletter subscription:
- Purpose of processing: Subscription to news alerts regarding the products featured on our portal.
- Data retention criteria: Information will be retained as long as there is a mutual interest in its retention. In the event that the data is no longer necessary for the specified purpose, it will be securely deleted using measures that ensure both pseudonymization and complete deletion.
- Legitimization: By subscribing to this field, you consent to the processing of your data in accordance with the purposes specified in this form and privacy policy.
- Data transfer: Your data will not be transferred to third parties, except where necessary to fulfill legal obligations.
Cooperation with us:
- Purpose of processing: to involve the person concerned in the recruitment process in order to select the most suitable candidate for the position offered.
- Data retention criteria: Data will be retained as long as there is a mutual interest in achieving the purpose of the processing. Once they are no longer necessary for this purpose, deletion will be carried out with appropriate security measures to ensure pseudonymization or complete deletion of the data.
- Legitimization: By indicating consent in the appropriate field, you agree to the processing of your data for the purposes set out in this form and in accordance with the privacy policy.
- Data transfer: Data will not be transferred to third parties, except where required by law.
User rights:
- You have the right to withdraw your consent at any time, as well as to lodge an objection and to transfer your personal data. In addition, you have the right to request access to, rectification or deletion of your data, as well as to restrict or object to its processing.
- If you are not satisfied with the exercise of your rights, you have the right to lodge a complaint with the relevant supervisory authority.
To exercise these rights, you can send an email or letter by post, attaching a photocopy of your ID card or passport:
Responsible for processing: cyclegearuk.com
- Mailing address: Grainger St, Newcastle upon Tyne NE1 5QQ(Grainger Market).
- E-mail address: [email protected].
Nature of the data provided by the user: mandatory and optional elements
By filling in the relevant fields and providing information in the contact or download form, the user confirms his/her consent to the use of his/her data to process the request. The information contained in the remaining fields is provided on a voluntary basis.
The user warrants that all data provided by him/her is true, accurate, complete and up-to-date and assumes responsibility for any possible direct or indirect loss or damage arising from a breach of this obligation.
If the user transfers the data of a third party, the user confirms that he/she has notified this third party of all the points set out in this privacy policy and has obtained his/her consent to the transfer of the data for the corresponding processing. All this must be done before the transfer of the third party's data.
In case of incomplete data transfer, it cannot be guaranteed that the information and services will fully meet your needs.